Please read our Terms and Conditions (“Terms”) carefully as these Terms constitute our legal contract with you. By booking classes, courses or workshops with us (“Sessions”) you are confirming you have read the Terms and agree to be bound by them. Please also refer back to these Terms from time to time as they may change (and we reserve the right to do so).
In these Terms:
(a) “we”, “us”, “our” means Samya Studios Ltd (Company Number 14990492, whose registered office is 19a Cobble Lane, London N1 1SF). We supply all Sessions subject to these Terms; and
(b)“you”, “your”, “yours” means you, the client.
The nature of our business and the provision by us of Sessions to you means that we will collect and process certain of your personal data from time to time. We will only do so in accordance with our Privacy Notice, which you can read below.
Many of our Sessions involve strenuous physical activity and we recommend that you seek medical advice before attending or participating in a Session (including virtual/online sessions). For your own safety and the safety of others we rely on you using our facilities and premises and participating in our Sessions (including online) in the intended manner and your acceptance of these Terms constitutes your confirmation that you will do so and that you will comply with our reasonable instructions in relation to your attendance at our premises or participation in a Session.
By participating in Sessions, you hereby agree the following:
A) Our Sessions include Yoga Classes, Pilates Classes, Workshops and Courses (described further on our Website), and may include classes designed to be available online, including live stream classes and on-demand classes.
B) In booking a Session you agree to comply with any additional rules we may make known to you in relation to the Session from time to time, including how you may use our premises, facilities and your conduct whilst doing so.
C) All Sessions and instructors are subject to change from time to time, even after you have booked. We will let you know about any changes as soon as we can via email.
D) Access to our premises, Sessions and any other goods and services we may supply from time to time is at our discretion and we reserve the right to refuse you access to any of the same, or to suspend or otherwise terminate your Account if we consider that you are in breach of these Terms, the Session Rules or your behaviour at our Premises is inappropriate, aggressive, rude, threatening or otherwise damaging to our customers, staff or our reputation more generally. If we do so you will not be entitled to any refunds.
We offer different types of membership/sessions, which offer you different ways of paying for classes. More information on these may be found on our Website and the terms governing these may be found below.
Please note: Some membership/session types have an expiry date - please see our Website for details. All memberships/session options activate on the day of purchase. It is not advised to buy more than one membership/session at a time. Memberships/sessions are assigned to individual client accounts and cannot be shared between clients.
We may offer discounts on retail purchases or free products/rewards with certain membership or session types. These rewards are set out on the pricing page on our Website. We reserve the right to remove or change these rewards from time to time and You must check our membership rewards on our Website before purchasing.
You can purchase individual sessions which can be redeemed on a pay-as-you-go basis. The drop-in rate for each Session is set out on the pricing page on our Website. Drop in sessions will expire 1 month after purchase.
Intro offer entitles you to a discounted rate at Samya Studios for a session, classpack, or membership and the rate is set out on the pricing page on our Website. This offer will expire 1 month after purchase, is valid for new students only and can only be purchased once. Companion intro passes are only valid for new students.
You can purchase standalone bundles of sessions at discounted rates (class passes) which can be redeemed against Sessions. Details of the Packages we offer will be set out on the pricing page on our Website. Passess will expire as set out on our Website and cannot be suspended or extended except at Our sole discretion.
If you need to suspend or extend your pass, please email firstname.lastname@example.org detailing the circumstances 2 weeks before the expiry of your pass. Any decision to suspend or extend a pass is at the Our discretion.
You can purchase an unlimited membership which allows you access to an unlimited amount of in studio and online classes per month. First payment will be taken on the day of sign up and the same date each month until cancelled.
If you wish to cancel your membership you must submit your request in writing to email@example.com at least 30 days in advance of your next billing date.
Members are entitled to suspend their membership for the period of one month, a maximum of once per year, and must request this in writing to firstname.lastname@example.org with 30 days notice.
You can purchase a gift card that can be redeemed against any of the pricing options listed above as long as your account meets the requirements for that membership/session type. The purchased gift card will be emailed to either the purchaser or recipient (if a gift) and then can be used as a payment method on our Website or the Samya Studios App.
You can purchase a pass to one of our courses which allows you access to a set number of sessions on certain dates. Details of the Courses we offer and their sessions will be set out on our Website.
This pass cannot be suspended, extended or refunded except for exceptional circumstances.
If you need to suspend or extend your pass, please email email@example.com detailing the circumstances. Any decision to suspend or extend a pass is at our discretion.
You can purchase individual sessions which can be redeemed against our workshops. The rate for each Workshop is set out on our Website.
A) When you book a session you will be charged the Session price unless otherwise stated.
B) Your booking on a Session is only confirmed once you have received an email confirmation from us or the Session appears in the ‘Upcoming Bookings’ section of your Account. Please make sure you receive a booking confirmation before you attend the Session. If you do not receive a confirmation please contact us by e-mail (firstname.lastname@example.org). Session prices, timings and instructors are subject to change at any time before we accept your booking.
C) Please refer to our Website or App for Session availability. Sessions may be booked up to 14 days in advance.
D) All Sessions are subject to availability, and whilst we try to ensure that suitable numbers and types of Sessions are available, we cannot guarantee that you will be able to book any particular Session.
If a Session is fully booked then you may either: (i) join an alternative Session; or (ii) join a waiting list for the fully booked Session. If you are on the waiting list for a fully booked Session and a space becomes available, everyone on the waitlist will be notified by email with a link to book a place at the session on a first come, first served basis. Before this time you can cancel your place on the waiting list at any time for a full refund. Each class will have a waitlist of up to 3 clients.
E) Booking closes 15 minutes prior to class start time.
A) You may change or cancel your booking for a Session, without charge, up to 6 hours before the start of the Session that you have booked (Early Cancellation). The class credit will be automatically refunded to your account. If you book onto a Session within 6 hours of its scheduled start time, you are not entitled to change or cancel.
B) You are not entitled to change or cancel your booking for a Session or otherwise elect to receive a refund for the Session (including for a no show) within 6 hours of its scheduled start time. To do so means you will be charged the full session price (Late Cancellation).
C) All class passes have an expiry date, detailed on our Website and on our App.
We operate a zero lateness policy which prevents you from taking part in a Session if you are not inside the premises at the session start time (in such situations you will be deemed to be “late”). This policy is in place to prevent injury, to be mindful of other participants in the Session and so the teacher can lock the door and start the session on time. In line with our cancellation policy, you will not be refunded for Sessions you are unable to attend because you are late.
In the event that we cancel a Session that you have booked, we will inform you by email. The class credit will be automatically refunded to your account.
In order to book Sessions you must sign up for an account (Account) at www.samyastudios.com (our Website) or the Samya Studios App (our App). You must be at least 18 years of age to attend any Sessions at Samya Studios.
A) Drop ins, class passes, gift cards, workshops and courses. You can pay using your credit or debit card via www.samyastudios.com or the Samya Studios App. Save in respect of your right to cancel (see section below), all class purchases are non-refundable.
B) Memberships. You can pay using your credit or debit card via www.samyastudios.com or the Samya Studios App. Your first month’s fee payment will be processed on the date you sign up. Your subsequent months’ membership fee payments will then be processed via your original payment method on the same day in each month that corresponds to the day of the month on which you signed up for your membership (or the nearest equivalent day in shorter months (where relevant)).
If payment is unsuccessful on the payment date, we will email you to notify you of the unsuccessful payment. We will attempt to make payment for 2 consecutive days. If after 48 hours payment has still not been made, then your membership will be suspended until payment has been made.
A) Where you have purchased Sessions on a pay-as-you-go basis, a Package or a Monthly Subscription via our Website then you may cancel your purchase within 14 days of the date of your purchase (Cooling Off Period) by emailing us at email@example.com.
B) If you cancel during the Cooling Off Period and have not booked any Sessions then you will be refunded the full charge for the relevant purchase.
C) If you cancel during the Cooling Off Period and have booked 1 or more Sessions then you will be refunded the full charge for the relevant purchase less the cost of the Sessions booked (calculated at the drop in rate for each Session).
From time to time we may make various products available for you to purchase via our Website or at our studio and we may elect to implement specific terms and conditions or policies that apply to any purchase you may make of such products or where you wish to return products to us after purchase. This does not affect your statutory rights.
If you wish to return any items, you must do so within 14 days of the original purchase date, in the original and undamaged packaging and provide proof of purchase. Any returns outside of this period will not be refunded. Payment will be returned via the original payment method.
From time to time we may run various promotions, prize draws and other offers (each a “Promotion”). We may implement separate terms and conditions in respect of any such Promotion, and will advise you accordingly where this is the case. However, notwithstanding this:
A) we reserve the right to end any promotion without warning at any time;
B) we also reserve the right to withdraw your right to any Promotion if we consider, in our absolute discretion, that you have abused, misused or gained an unfair advantage in respect of the Promotion. Misuse includes, but is not limited to, the creation of multiple customer accounts and self-referral;
C) additionally, we reserve the right to not fulfil any future Sessions bookings made by any customer found to have abused, misused or gained an unfair advantage in respect of the Promotion; and
D) any prizes offered by us in connection with a Promotion must be claimed within 21 days of the announcement of the winners. We have 45 days to issue any such prize. We reserve the right to substitute any prize or promotion for the equivalent value in Sessions.
From time to time we may make discount codes available to you, and your use of any such discount codes shall be subject to additional terms and conditions, which we will make you aware of at the time of use. Discount codes may only apply to certain Sessions and we will set this out in our applicable promotional communications. In the event that Sessions booked using a discount code are cancelled, the relevant Session will be cancelled in accordance with the terms above. In addition:
A) we reserve the right to end or withdraw any Discount Code without warning at any time;
B) we also reserve the right to withdraw your right to use any Discount Code if we consider, in our absolute discretion, that you have abused, misused or gained an unfair advantage in respect of the Discount Code; and
C) additionally, we reserve the right to not fulfil any future Sessions bookings made by any customer found to have abused, misused or gained an unfair advantage in respect of the Discount Code.
By you: Any written notice, enquiry or feedback should be provided via email to firstname.lastname@example.org. You may change or cancel a Session booking online, through the Samya Studios App or via email.
By us: We may contact you using any of the contact details you provide to us when you sign up, which may include via telephone or text message. Our Privacy Notice (which you can access below) sets out how we may process your personal data, which includes the contact details you provide to us.
We always welcome feedback from our clients and, whilst we always use all reasonable endeavours to ensure that your experience as a client of ours is a positive one, We nevertheless want to hear from you if You have any cause for complaint. If you have any complaint about our Services or any other complaint about your teacher, please raise the matter with the teacher or other staff member at our premises, or by emailing email@example.com.
We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms if the delay was due to any cause beyond our reasonable control, including, but not limited to, acts of god, terrorism, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T. system failures, viruses, pandemic, epidemic, civil emergency or other widespread illness, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.
In the event that our studio is closed for a period of 7 days or more due to any cause beyond our reasonable control, we will grant you a membership freeze until our studio has reopened. Under these circumstances, the expiry date for your balance will be reset from the date that the studio reopens.
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver, to be effective, must be in writing.
If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms together with our liability waiver and any policies we have in force from time to time constitute the entire agreement between us and you and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between us and you.
These Terms constitute a contract between you and us. No other person shall have the right to enforce any of these Terms.
These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit the exclusive jurisdiction of the English courts.